Deploying CAPTAIN® provides a culture of insight and measurement. It allows a user experience that delivers data-driven monitoring and reporting in distinct areas:
- Common Intake
- Benefit Portal
- Needs Assessment
(Rogers County Customer Services Representative)
By checking the SIM tab to verify an emergency assistance client is eligible for another of C.A.R.D.’s programs ensures that I am helping my client every way I can.
CAPTAIN® has enabled me to stop and think about my clients individually, consider their unique information, and then also be able to understand similarities among my clients. Further, it is a way to easily and quickly access my client’s file and information. As we collect and enter the data for CAPTAIN®, a realization, or a snapshot, of the client’s household gives us a unique view of the individual and their circumstances.
I know that the information, in total, can paint a statistical picture of the clients we serve, but it also can make us more mindful of just what questions and inquiries may help us to help them. To enter data in CAPTAIN®, I find as I complete each “page” I am learning the household’s “story.”